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PGD to PSD: Using the Deltera IP Bridge to Retain Patients in Your Pharmacy

March 26, 2026
Katie Pickles MRPharmS MRSPH
Head of Pharmacy

In the traditional pharmacy model, clinical rigidness has often been the enemy of patient care. We have all experienced the frustration: a patient presents for a service, they are clearly in need of treatment, but the scope of the PGD is limited to a select patient group.  

Whether it’s a pregnant traveller requiring a specific vaccine or a weight management patient whose BMI has dipped slightly below the PGD’s maintenance threshold, the result is usually the same: a referral to another provider.

In 2026, this "referral loop" is no longer necessary. With the Deltera IP Bridge, we have created a seamless transition from PGD-led care to Independent Prescribing (PSD) that keeps the patient in your pharmacy and ensures clinical continuity.

The Problem: The "PGD Wall"

PGDs are fantastic tools for scaling services, but by their very nature, they are restrictive. They are designed for "mass" clinical scenarios. The moment a patient’s medical history becomes nuanced—even if the risk is manageable—the patient is excluded from the PGD scope.  

For the pharmacy, this means a lost service, lost revenue, and a frustrated patient who now has to wait weeks for a GP appointment. For the GP, it's another unnecessary appointment added to an overstretched diary.

The Solution: Crossing the "IP Bridge"

The IP Bridge is a bespoke workflow within the Deltera Platform that allows a consultation to evolve based on the patient’s needs. It transforms a "No" into a "How can we help safely?"

1. Intelligent Flagging & Manual Control

As the pharmacist or technician conducts the initial pre-screening within a Deltera consultation, the platform’s clinical logic is working in the background. If a patient’s answer falls outside the PGD parameters, the system instantly flags it. However, we believe in professional autonomy—the pharmacist can choose to manually trigger the "Bridge" to transition the consultation to a prescribing workflow.

2. Zero Data Redundancy

One of the biggest bottlenecks in clinical pharmacy is re-keying data. When you trigger the IP Bridge, every piece of information—medical history, allergies, and the initial screening notes—is carried over instantly. There is no need to start a fresh record; the clinical journey remains a single, continuous file.

3. Remote Prescribing: Oversight Without Borders

This is the true beauty of the Deltera ecosystem. The Independent Prescriber (IP) does not need to be physically standing in the consultation room.

  • A pharmacist in the branch can conduct the triage and physical assessment.
  • An IP within the organisation is notified via the platform.
  • The IP reviews the carried-over data, checks the Clinical Decision Notes (where the rationale for prescribing outside the PGD is documented), and decides whether to issue the prescription. There are also options to contact the patient, the referring pharmacy or to delay a prescription for further information.  

4. The Digital Prescription Output

Once the IP is satisfied, the system produces a secure digital prescription. While the 2026 landscape is still moving toward universal integration with all dispensing systems, the Deltera output provides a clear, legal, and audit-ready digital record that can be processed within the pharmacy immediately.

Why This Matters for Your Pharmacy Business

1. Improved Patient Outcomes Patients receive the treatment they need in a single visit. They aren't bounced between providers, which is particularly vital for time-sensitive services like Travel Health or Acute Care.

2. Retaining Revenue Every time you use the IP Bridge, you turn a potential "referral" into a completed service. You maintain the clinical relationship and the associated revenue that would otherwise have left your business.

3. Efficient Use of Staff By allowing a non-prescriber to "prep" a case for an IP, you maximise the efficiency of your most expensive clinical assets. One clinically competent IP can support multiple branches, providing high-level clinical oversight across your entire estate.

4. Robust Governance The IP Bridge creates a bulletproof audit trail. Every decision to move from a PGD to a PSD is logged, timestamped, and rationalised. When the GPhC comes to inspect, you can show a sophisticated level of clinical risk management that goes far beyond paper-based systems.

Experience the Future of Clinical Workflow

The IP Bridge isn't just a feature; it’s a new way of thinking about pharmacy services. It’s about ensuring that your clinical expertise is never limited by the margins of a printed PGD.

Katie Pickles MRPharmS MRSPH
Head of Pharmacy
March 26, 2026
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