Patient Group Directions (PGDs) are far more than clinical documents. They form the legal and clinical framework that enables community pharmacies to deliver safe, effective and accessible healthcare services across a growing range of conditions.

At Deltera, we've built our digital PGD library around one principle: clinical governance comes first. Every workflow, review and update is designed to ensure pharmacists can deliver care confidently, knowing they're working from evidence-based, clinically robust documentation.

A Clinical-First Approach to PGD Development

Every Deltera PGD follows a structured authoring process that combines current national guidance, clinical evidence and practical pharmacy workflows.

Rather than simply converting paper PGDs into PDFs or digital forms, our team designs each PGD specifically for digital consultation. This means every clinical decision point, exclusion criterion and patient pathway is carefully mapped into the consultation workflow.

The result is a guided clinical experience that supports pharmacist decision-making while ensuring every consultation follows the intended governance framework.

Multiple Layers of Clinical Review

Strong clinical governance depends on more than initial authorship.

Each PGD undergoes multiple stages of review before publication, including:

• Clinical evidence review against current national guidance
• Review by experienced clinicians and pharmacy professionals
• Validation of digital consultation logic
• Testing of clinical workflows within the Deltera Platform
• Ongoing monitoring as guidance and clinical practice evolve

This layered approach helps ensure pharmacists are always working with documentation that reflects current best practice.

Continuous Review – Including Our Recent V2 Refresh

Clinical guidance is continually evolving, and so are our PGDs.

Recently, our entire Version 2 (V2) PGD library underwent a comprehensive clinical review. This process ensured every document remained aligned with the latest evidence, prescribing guidance and operational best practice while also refining the digital consultation experience delivered through the Deltera Platform.

Rather than allowing documents to become static over time, Deltera treats PGDs as living clinical resources that are regularly reviewed, updated and enhanced.

When changes are introduced, pharmacies can be confident they're using the latest approved version within the platform, supporting safe practice across every consultation.

Digital Governance by Design

Clinical governance extends beyond the document itself.

The Deltera Platform provides a complete digital governance framework that helps pharmacy teams maintain compliance through:

• Digital PGD acceptance and authorisation
• Comprehensive consultation audit trails
• Time-stamped clinical records
• Structured consultation pathways
• Centralised reporting for superintendent pharmacists
• Version control for updated PGDs

This removes much of the administrative burden associated with traditional paper-based processes while improving visibility across individual pharmacies and larger pharmacy groups.

One Library Available to Every Deltera Pharmacy

One of the key advantages of the Deltera Platform is that every pharmacy using the platform has access to the complete Deltera PGD library.

Rather than sourcing PGDs from multiple providers or managing different versions across branches, pharmacies can access a comprehensive, centrally maintained library covering a wide range of private clinical services.

As new PGDs are developed and existing ones are reviewed, they become available through the same unified platform, ensuring consistency across every pharmacy location.

Built for Safe, Scalable Clinical Services

As community pharmacy continues to expand its clinical role, robust governance has never been more important.

Deltera's structured authoring process, ongoing clinical review and digital-first approach ensure pharmacies can deliver services confidently while maintaining the highest standards of patient safety and regulatory compliance.

By combining expertly authored PGDs with integrated consultation workflows, audit trails and centralised governance, Deltera helps pharmacies focus on what matters most: delivering safe, high-quality patient care.

Whether you're an independent pharmacy or managing a multi-site estate, every Deltera pharmacy benefits from access to the same clinically governed, continually maintained library of digital PGDs—all delivered through one unified platform.